Terms of service

Who these terms are with

DonorLedger is operated by ReVu Doc LLC (“we”). These terms are an agreement between us and the organization that opens an account (a church, charity or nonprofit — “you”). Using the service means accepting them. If you are agreeing for an organization, you are confirming that you may bind it.

The service

DonorLedger records contributions and produces donor statements. We provide it with reasonable skill and care, but we are not your accountant, lawyer, or tax adviser, and nothing in the product is tax advice. You are responsible for what you enter, for the statements you issue, and for your own filing obligations. We may change or add features; we will not remove one you depend on without notice.

Your account

You decide who in your organization has access and what each person may see. Keep sign-in details private, use a second factor where it is offered, and tell us promptly if you think an account has been misused. You are responsible for what the people you invite do with the access you give them.

Acceptable use

Do not use DonorLedger to break the law, to store records you have no right to hold, to send unsolicited mail, or to probe, overload, or reverse engineer the service, and do not resell access. Where the service or other organizations are at risk we may act on a breach of this section without notice.

Fees, trials, and renewals

Subscriptions are annual and priced by the number of giving households you keep records for. A 30-day trial starts when you sign up and needs no card. Subscriptions renew automatically at the then-current price unless cancelled before the renewal date. We will give at least 30 days’ notice by email before a price change takes effect for you. Fees exclude taxes, which are added where they apply. Payments are collected by our payment processor; we never see your card number.

If a renewal fails, the account keeps working for 14 days and then becomes read-only. Read-only means you can still read, report on, and export everything. It never means losing access to your own records.

Cancelling and ending service

You can cancel at any time from the billing page, effective at the end of the paid term. Fees already paid are not refunded except where the law requires it. After cancellation your records stay available to export for 365 days and are then permanently deleted, leaving only a record that the account existed.

We may suspend or close an account that is being used unlawfully or that puts the service or other organizations at risk. Except where the risk is immediate, we will tell you first and give you a reasonable chance to export.

Your records

Your donor and contribution records are yours. You grant us only the permission needed to host, process, back up, and display them so that the service works, and to produce the statements you ask for. We do not sell them, do not use them to advertise, and do not use them to train machine learning models. You can export everything at any time as CSV or as a spreadsheet, without asking us. How we handle personal information is set out in the privacy notice, which forms part of these terms.

Confidentiality

Each of us may learn things about the other that are not public. We will each use the other’s confidential information only to perform this agreement, protect it as carefully as our own, and not disclose it except to people who need it and are under similar obligations, or where the law compels disclosure.

Our intellectual property

The software, design, and documentation are ours and stay ours. These terms grant you the right to use the service, not a right in the software behind it. Feedback you send us may be used freely.

Other companies we rely on

We use third parties to host the service, deliver email, store generated documents, process payments, and report errors. We remain responsible to you for the service as a whole. Those providers are described in the privacy notice.

Availability and warranties

We work to keep DonorLedger available and to keep backups, but no online service is uninterrupted or error-free and we do not promise that it will be. Except as expressly stated here, and to the extent the law allows, the service is provided without warranties of any kind, including any implied warranty of merchantability or fitness for a particular purpose.

Limits on liability

Neither of us is liable for indirect or consequential loss, or for lost profits, revenue, or goodwill. Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Keep your own copies. The export exists so that a failure on our side, however unlikely, is never the only thing standing between your organization and its records.

Indemnity

You will cover us against claims arising from records you had no right to hold, from use of the service in breach of these terms, or from statements you issued that we did not produce.

Changes to these terms

We may update these terms. For a material change we will give at least 30 days’ notice by email and update the date at the top of this page. Continuing to use the service after a change takes effect means accepting it; if you would rather not, you may cancel and export.

Law and disputes

These terms are governed by the laws of Missouri, and its courts have exclusive jurisdiction. We will each try in good faith to resolve a dispute directly before starting proceedings. If any part of these terms is held unenforceable, the rest continues to apply.

Contact

ReVu Doc LLC, 6041 S Brightwater Trl, Springfield, MO 65810. Questions about these terms: [email protected].